Britannia Hotels Head Office

Customer Reviews about Britannia Hotels Head Office:

• ★ ★ ★ ☆ ☆
  Checked in at The Grand Hotel Scarborough on 28th Oct. Receptionist didnt understand our booking done via Hotel Gift couldnt get room key till later. Waited 21/4 hours to get key only to be told that room had not been serviced. Room door had been forced open and temp. repaired. tired from traveling we relaxed evening meal was very poor with insufficient food poorly cooked. went into lounge found carpets filthy
  Back to room, t.v. didnt work. In the morning looked around room, what a dump, blood on window sill, black mould in bathroom, dirty carpets.
  Looking round the hotel it looked as if it hadnt been cleaned in ages Breakfast was as bad after queueing for 1/2 hour for a cooked breakfast we left and found a café outside. We complained to the receptionist whose attitude was couldnt care less. a guest in front of us who complained was told that they dont issue vouchers to get food outside or issue refunds for guests checking out early. Another family behind us booked a disabled roon and were given an ordinary room. we also found the downstairs toilets blocked (it looked like for some time). We only stayed one night instead of the three we were booked in for, So we checked out and came home. So thankyou for ruining my wife and Is wedding anniversary and my wifes birthday, I think sleeping on the street would have been cleaner.
  By hoorlanexi, September 10, 2020

About Britannia Hotels Head Office in Hale

This Liverpool Hotel has 402 en-suite bedrooms which are beautifully presented with Edwardian style and plenty of character. Facilities include TV, Telephone, Trouser Press, Hairdryer and Tea & Coffee making facilities.